PRIVACY POLICY

INTRODUCTION

This privacy notice provides you with details of how we collect and process your personal data through your use of our site northamptonstudenthouses.co.uk

By providing us with your data, you warrant to us that you are over 13 years of age.

Northampton Student Houses is the data controller and we are responsible for your personal data (referred to as “we”, “us” or “our” in this privacy notice).

Contact Details

Our full contact details are:

Christine Miles operating as Northampton Student Houses
Email address: [email protected]
Postal address: 37 Grove Road, Northamptonshire, NN10 0JX

It is very important that the information we hold about you is accurate and up to date. Please let us know if at any time your personal information changes by emailing us at [email protected]

When do we collect your personal data?

When you visit our website
Engage with us on social media.
Download or install any available apps.
Contact us by any means with questions, feedback, requests, complaints
Choose to complete a survey we send you.

What personal information do we collect?

Contact information including email address, phone number and gender
Details of your interactions with us by phone
Demographic information such as postcode and preferences
IP Address - this is a string of numbers unique to your computer that is recorded by our web server when you request any page or component on the Website. This information is used to monitor your usage of the Website eg Google Analytics & Google Ads

How do we use the personal data we collect?

We require this information to respond to enquiries and provide you with a prompt and targeted service.

Internal record keeping.
To improve our products and services.
Send you relevant, personalised communications by email, text and post in relation to enquires, updates and products. We’ll do this on the basis of our legitimate business interest.
To develop, test and improve the systems and services we provide to you.
Comply with our contractual or legal obligations to share data with law enforcement.
Send you survey and feedback requests to help improve and make our products or services more relevant to you.

How does the law protect your privacy?

Beyond our commitments as explained in this Privacy Policy, your privacy is also protected by law. Data Protection laws allow us to use personal information only if we have a proper reason for doing so.

The proper reasons the law permits are when we:

Have received your consent, or
Need to fulfil our legal duties,
Have a legitimate interest that the law recognises.

How do we protect your personal data?

We continuously work to treat your data with the greatest care and to take all appropriate steps to protect it.
We build our systems with Privacy by Design principles in mind.
The customer data we do collect is stored in a password protected area and protected against unauthorised access by physical and technical security measures.
Data is stored on a secure server which has anti-hacking security measures in place.
Personal profile data is stored in a password protected database on this server, which is itself protected with access permissions.
User passwords are encrypted with modern non-reversible encryption methods.
Transactions take place over a secure encrypted connection.
Server software and security updates are installed automatically at a data centre run by insured hosting professionals and further organisational and technical measures are in place as part of our comprehensive digital security policy.

Who do we share your personal data with?

We do not sell, rent or trade any personal information.

Should a situation arise where we transfer personal information to third parties, we only provide the information they need to perform their services and they are only permitted to use the data for the purposes we/you require.

There may be instances where our website features social sharing buttons or third party links. The use of social sharing buttons and third party links are at your own discretion and risk, we cannot be held liable for any damages or implications caused by using any of the aforementioned. We will never request passwords or personal detail via social media platforms.

If any police force, regulatory body or other public authority lawfully requests us to provide personal information we may comply with that request without being obliged to inform you.

What are your rights regarding your personal information?

You have the right to request:

Confirmation of our processing, access to or correction of the personal data we hold about you.
That we stop using your personal data for marketing or our other legitimate interests.
That we stop using your personal data for any reason for which you have given us your consent.
If we are using your information based on your consent, you have the right to change your mind at any time and withdraw that consent. You can do this emailing [email protected]
A copy of any information about you that we hold about you at any time, and also to have that information corrected if it is inaccurate.

How long do we keep your personal information?

By design we minimise the length of time we keep information provided via our website. Users contacting this us through this site do so at their own discretion. Your personal information is kept private and stored securely until a time it is no longer required or has no use, to comply with applicable legislation, and any applicable orders of regulatory bodies or courts.

Where we have clearly stated and made you aware of the fact and where you have given your express permission guess this is where they opt in/out, we may use your details to send you relevant and requested information.

If you have any queries, complaints or wish to update your data in regards to this policy please let us know via email [email protected]

Cookies

You can Accept or Refuse the cookies used on this website via the Cookies bar at the bottom of our website. You can also set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies.

If you disable or refuse cookies, please note that some parts of this website may become inaccessible or not function properly. For more information about the cookies we use, please see our Cookie Policy.

Privacy Policy Changes

We may change, modify, add or remove portions of this Privacy Policy at any time, and any changes will become effective immediately. Any of such changes will be reflected in this online document.